Return And Refund Policy
Return & Refund Policy
At Brassya, our goal is your complete satisfaction. We take pride in the quality of our faucets, pendant lights, and all handmade products — and we stand behind every item we ship.
RETURNS
Our return policy lasts 30 days from the date your order arrives at your address.
If 30 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return:
-
The item must be unused, in its original condition, and in the original packaging.
-
Proof of purchase (such as an order confirmation or receipt) is required.
Please contact our support team before sending any returns at support@brassya.com. We’ll provide the return address and detailed instructions.
REFUNDS
Once we receive and inspect your returned item, we’ll notify you by email that we have received your return and whether it has been approved or rejected for a refund.
If approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear on your account, depending on your bank or credit card provider.
If you haven’t received your refund after two weeks, please contact us at support@brassya.com.
LATE OR MISSING REFUNDS
If you haven’t received your refund yet:
-
Check your bank account again.
-
Contact your credit card company — it may take time before your refund is officially posted.
-
If you’ve done all of this and still have not received your refund, please reach out to support@brassya.com.
EXCHANGES
We only replace items that are defective or damaged upon arrival.
If you need to exchange your item for the same product, email us at support@brassya.com within 30 days of delivery.
SHIPPING RETURNS
You will be responsible for paying for your own shipping costs when returning an item.
Shipping costs (including the original shipping fee and any return shipping) are non-refundable.
We recommend using a trackable shipping service or purchasing shipping insurance, as we can’t guarantee that we’ll receive your returned item.
DAMAGED OR DEFECTIVE ITEMS
We offer a 100% money-back guarantee on any products that are defective or damaged during shipping. Please contact us immediately with photos of the damage so we can resolve it promptly.
CONTACT US
For any questions regarding returns or refunds, please contact our support team:
📧 support@brassya.com
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Return & Refund Policy
At Brassya, your satisfaction is our top priority. We take pride in the quality of our faucets, pendant lights, and all handmade pieces — and we stand behind every product we create.
RETURNS
Our return policy lasts 30 days from the date your order arrives at your address.
If 30 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return:
-
The item must be unused, in its original condition, and in its original packaging.
-
Proof of purchase (such as your order confirmation or receipt) is required.
Please contact our support team before returning any item at support@brassya.com. We will provide you with the return address and detailed instructions.
REFUNDS
Once your return is received and inspected, we will notify you by email that we have received your item and confirm whether your refund has been approved or rejected.
If approved, a refund will be issued to your original method of payment.
Please allow 5–10 business days for the refund to appear on your account, depending on your bank or credit card provider.
If you haven’t received your refund after two weeks, please contact us at support@brassya.com.
LATE OR MISSING REFUNDS
If you haven’t received your refund:
-
Check your bank account again.
-
Contact your credit card company — it may take some time before your refund is officially posted.
-
If you’ve done all of this and still haven’t received your refund, reach out to support@brassya.com.
EXCHANGES
We replace items only if they arrive defective or damaged.
If you need to exchange your item for the same product, email us at support@brassya.com within 30 days of delivery.
SHIPPING RETURNS
You are responsible for paying the shipping costs for returning your item.
Shipping costs (including the original shipping and return shipping fees) are non-refundable.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
DAMAGED OR DEFECTIVE ITEMS
We offer a 100% money-back guarantee on any product that is defective or damaged during shipping. Please contact us immediately with photos of the damage so we can resolve the issue quickly.
CONTACT US
If you have any questions about returns or refunds, please contact us at:
📧 support@brassya.com